Langorf Hotel | 020 7794 4483 | Frognal, United Kingdom of Great Britain and Northern Ireland

Business Description ( Open ) Edit

Langorf Hotel is located in "20 Frognal, London NW3 6AG, UK". This business is working in the following industry: Lodging.


Name: Langorf Hotel

Country: United Kingdom of Great Britain and Northern Ireland

Engaged in: Lodging

ISIC Code: 68

Questions & Answers

Where is Langorf Hotel located?

Langorf Hotel located at "20 Frognal, London NW3 6AG, UK"

How can I contact Langorf Hotel?

You can call Langorf Hotel at +44 20 7794 4483 or visit https://langorf-hotel-london.at-hotels.com/en/ for more information.

Reviews

Summary: Showed up to the hotel in the evening for our reservation and the hotel was CLOSED, they never informed me of the closure and left me nowhere to stay in the middle of London. We have booked this hotel months ago, a few days before my stay, an email arrived to say that the Langorf Hotel would like to cancel but nothing further should be done if we wanted to keep our reservation. We did nothing as per the email because it was only days away from my stay, so I did not cancel, and it would be costly to find something else last minute. Come to the evening of my arrival, I arrive and only to realise the hotel is closed and no one is answering the phones. So of course panic ensues because they have left me with nowhere to stay. I sent them a message and their reply somehow blamed me for this situation - "we tried request you to cancel and you ignored it" and they informed me that the hotel had been closed for months. Which is probably the worst non-apologetic fake apology i have ever received. Why was this hotel bookable if it had been closed for months? Why did they "request to cancel" if they knew the hotel was closed instead of just cancelling? Why did they not just simply send me a message to tell me the hotel is not open - they have had months to contact me? One can only presume it was because they wanted to avoid any fees that would had incurred through the booking platform for such a last minute cancellation. Therefore, I find this situation outrageous and their custom service, or lack thereof, utterly ridiculous.

The staff was very kind and helpful, it was close to transportation and a 15-20 tube ride to anywhere. Nice quiet and safe street. The complimentary breakfast was nice before exploring London. They made our beds and gave us clean towels everyday. The bed was comfortable and room was clean.

Great rooms, hotel are clean and the breakfast is amazing

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