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All I wanted was an bank statement, Regent Street couldn't provide one and couldn't order one because they said they had no phone line. Spent around ten minutes on hold on the phone, gave up in the end.
I'm an IOM Bank current account customer and tried to open a savings account with them on 21/3 Having completed the application and heard nothing for over a week, I got in touch to see if the account was open yet First agent on IOM Bank webchat could not answer my query I then tried IOM Twitter, but that agent could not answer my query either and asked me to call a specific number I called the number given, and was told that the agent who answered also couldn't answer my query, but he would take my details and get a member from a different team to call me back After IOM Bank failed to call me back as promised, I tried the webchat again This time, the IOM Webchat agent told me that my account had been opened on 19/3 - two days *before* I applied to open it They then gave me a different number to call, which I did The IOM telephony team cut me off in the middle of confirming my details, and did not call me back I sent a message on Twitter detailing the above and asking again if my application was received and processed, but have had no answer At this stage, I'm going to count my blessings as an institution that is this inept at the basics of opening an account and answering queries isn't one to be trusted with people's money