The location is unbeatable! There is no need to get into a car. You can walk to everything, dining, cocktails and shopping. The hotel was clean and easy to locate. Valet parking makes it easy to unload and reload. It is the only place I will stay when visiting downtown St Pete.
3 weeks ago
Every person that I dealt with over the week we were there was absolutely amazing. Very helpfu, polite, attentive. I can say you have the best hotel staff I have had in a long time. So congratulations 5 ⭐'s overall.
The only thing I can say bad was we got sugar ants in the room. But not a big deal. Still the best stay Iv had in a while.
a month ago
I checked in for one night of business travel and within 3 minutes of being in my room, another gentleman guest opened my door while I was in the bathroom. The front desk had given the same key to another person checking in. Obviously, that's a safety concern itself but people make mistakes, I get that. And then it gets worse. The front desk calls the room with a conversation that goes something like this:
Desk: who is this?
Me: -says my name-
Desk: you're not supposed to be in that room.
Desk: you're supposed to be in room ###.
Desk: okay, it's fine. you can stay.
Seriously, I was totally thrown off by the conversation implying that it was somehow my fault I landed in this room and you guys delivered a grown man to my bathroom door?
And to top it off, I was double billed for the one night stay.
To say some nice things, the location is great and I'm sure there are other fabulous staff here... but my experience was lacking to say the least.